He is a nursing graduate from Our Lady of Fatima University and worked as a private duty nurse in Chinese General Hospital.
After a few months of practicing his profession as a nurse, shifted career and joined the BPO world. Being a newbie in this line of business, his desire and passion for learning and aspiration to build his career was the key ingredient for him to excel in this industry.
Poch started his BPO journey supporting one of the biggest telecommunication company in the US, making a difference as a top performer contributing an average of 21 CSATs monthly. To maximize his nursing background he then transferred to a big healthcare insurance company which is also a member of Fortune 500, were he pioneered and launched Utilization Management Review account.
Through his personal experience, he realized that he can be an instrument to help other nurses and medical practitioners join the BPO world.
Currently, he is a Recruitment Operations Lead of AscenTPRO and also one of the contributors for operational process improvements.
Dedicated to provide opportunity to his fellow nurses, he successfully lead the fulfillment of one of the highest PHRN ramp of 2016.