Who We Are

AscenTology Inc.,
is a 100% Filipino-owned corporation which aims to provide Business Process Solutions to small and medium-sized business in any vertical and across any geographical location.

We are a registered corporation at the Securities and Exchange Commission of the Republic of the Philippines. We are also PEZA (Philippine Economic Zone Authority)-certified, guaranteeing our business model, practices, and financial forecasts adhere to the Philippine Government’s standards; consequently attracting and retaining investors in the outsourcing industry.
We consider ourselves a niche player, a boutique IT-BPM (IT-Business Process Management) firm, that targets Small-to-Medium Enterprises. Whether your program has 1 full-time equivalent (FTE), or 1000, we can craft solutions for your business that will allow you to reap the benefits of outsourcing in the Philippines.
Our goal is not to gather a large number of clients. Our goal is to provide the ultimate client experience for the few quality partners that we support.

“At AscenTology Inc., we commit to delivering the best value-added service to your existing portfolio, using a cost-effective and proven methodology in managing your end-to-end process requirements, resulting in better business results, and value for your shareholders.

– Raphael Jorge C. Macapagal – President, Co-Founder & CEO

Vision

To bring positive change to the lives of Filipinos by being a top boutique IT-BPM provider locally and globally.

Mission

We aim to become a ‘Force For Good” by giving a new meaning to Quality of Service. Our mission is to provide unparalleled value to those who entrust us with their business.

With us, you are not a client; you will feel that we are an extension and a part of your business. We offer not only our hands but, our hearts in understanding your needs and crafting the solution that will not only bring you significant cost savings, but innovative and excellent customer interaction, as well as value creation. This will result in a significant increase in your customer loyalty, customer lifetime value, and business efficiency.

We shall deliver this by using the best workforce, providing opportunities to our fellow countrymen who are experts and professionals, and who shall be the voice of your company to all your valued and targeted customers, both internal and external. We will use proven and tested methodologies to ensure success is repeatable. We will invest in the latest technologies so that we are ahead of the game.

We will take care of the details so you can focus on growing your business.

We are Competitive

The decades of experience of our founders, executives, and frontline management staff have made a significant contribution in the growth of this industry in the Philippines. Our combined 40+ years experience at an executive level ensures we understand and can leverage on the variables and turn them into quantifiable success measures.

We Innovate

We are a boutique firm and a one-stop-shop entity that can provide an end-to-end solution to your growing business needs. We provide custom solutions and allow flexibility that guarantees executive level attention to your needs, focusing on an evolving partnership rather than a fixed solution.

We Customize

Our service portfolio is never the same for any two clients, we understand no two business are alike, that’s why we offer a fairly priced “menu” of service options for you to pick and select the solution based on YOUR business and YOUR priorities. Our robust pricing model ensures multiple options that translates into a personalized service that guarantees value.

We Deliver

Our technology infrastructure is based on a reliable technology and telephony infrastructure, backed with the country’s most rewarded, and internationally-recognized could-based provider. This guarantees a 99.99% uptime, which is industry standard for us to continuously COMPETE, INNOVATE, CUSTOMIZE and DELIVER the results that will take your business to new heights!

Our Services

AscenTology Inc. offers a menu of value-add services – this allows you to take full control of the portfolio of services we offer that will enable you to maintain control of your goals, while ensuring the most cost-effective science is applied from point A to point B.

Customer-Facing and Voice Services

We have capability to source, assess and recruit the best candidates from C-level up to your front line staff specializing in the niche market of healthcare, (RNs, coders,) telco, finance, manufacturing and manage your inbound and outbound voice channels across these various industries, through our recruitment arm AscenTPRO. We provide a cost-efficient business model that offers flexibility on services rendered, with little to zero variance from your current operating structure. Our staff are an extension of your business, and the methods and quality applied in all customer transactions will make it feel like we operate behind your desk!

A few of our managed services where you can leverage cost-efficient and quantifiable performance improvements:

• Account and Service Enquiries and Updates
• Management of Customer Complaints
• Tier 1 and Tier 2 Customer Support, and After Sales Support
• Provisioning and Disconnection of Services
• Billing and Collections
• Inbound and Outbound Sales, Upselling, and Customer Retention
• Reservations and Timeshare Campaigns
• Patient and Triage Management
• Medical Coding, Claims and Benefits Management

Administrative, Back-office and Non-Voice Work

We support your seasonal or fixed business requirements and manage your back-office functions, administrative data entry, or transcription requirement that ensures focus on process accuracy and speed of delivery.

Our Technology Infrastructure allows capabilities of cloud-based storage that guarantees double-redundancy and virtual access to your data anytime, anywhere.

Our Quality and Audit methods will guarantee efficient and accurate delivery of your support requirements:

• Data Entry and Format Conversions
• Billing, Invoicing, Payroll and Accounting
• HR Systems
• Data Backup and Compilation
• Chat and Email Support
• Social Media Support
• Digital Marketing
• Data Analytics

Professional Services

Our Professional and Consultancy Services offers viable solutions for your short-term requirements in the field of Operations, Training, Sourcing, HR, Administration, Process Improvement and Finance that guarantees immediate return of investment as a result of our decades of expertise in performance management

Our team of experts in the various fields will help assess possible failure points and develop improvements that yield quantifiable results.

Our expert in the field of Training & Development, Quality, Process Improvement and Project & Risk Management will support your immediate requirements on the following areas:

• Training Content Design, Development and Delivery
• Quality Control Development and Audit Services
• Six Sigma Process Improvement and Quality Monitoring
• Sourcing and Recruitment
• Establishment of entities
• Build-Operate-Transfer
• Revenue generation
• Business Optimization and Six Sigma
• Strategy formation

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If you are interested in finding out how we can Take Your Business to New Heights, please contact us via any of the channels below and we will have one of our Executive Team get in touch with you.

Tel: (+632) 534-0034
Email: info@ascent.net.ph