A few of our managed services where you can leverage cost-efficient and quantifiable performance improvements:

  • Account and Service Enquiries and Updates
  • Management of Customer Complaints
  • Tier 1 and Tier 2 Customer Support, and After Sales Support
  • Provisioning and Disconnection of Services

Our Quality and Audit methods will guarantee efficient and accurate delivery of your support requirements:

  • Training Content Design, Development and Delivery
  • Quality Control Development and Audit Services
  • Six Sigma Process Improvement and Quality Monitoring
  • Sourcing and Recruitment

Our expert in the field of Training & Development, Quality, Process Improvement and Project & Risk Management will support your immediate requirements on the following areas:

  • Data Entry and Format Conversions
  • Billing, Invoicing, Payroll and Accounting
  • HR Systems
  • Data Backup and Compilation

Competitive

The decades of experience of our founders, executives, and frontline management staff have made a significant contribution in the growth of this industry in the Philippines. Our combined 40+ years experience at an executive level ensures we understand and can leverage on the variables and turn them into quantifiable success measures.

Customize

Our service portfolio is never the same for any two clients, we understand no two business are alike, that’s why we offer a fairly priced “menu” of service options for you to pick and select the solution based on YOUR business and YOUR priorities. Our robust pricing model ensures multiple options that translates into a personalized service that guarantees value.

Innovative

We are a boutique firm and a one-stop-shop entity that can provide an end-to-end solution to your growing business needs. We provide custom solutions and allow flexibility that guarantees executive level attention to your needs, focusing on an evolving partnership rather than a fixed solution.

Deliver

Our technology infrastructure is based on a reliable technology and telephony infrastructure, backed with the country’s most rewarded, and internationally-recognized could-based provider. This guarantees a 99.99% uptime, which is industry standard for us to continuously COMPETE, INNOVATE, CUSTOMIZE and DELIVER the results that will take your business to new heights!

VISION

To bring positive change to the lives of Filipinos by being a top boutique IT-BPM provider locally and globally.

MISSION

We aim to become a ‘Force For Good” by giving a new meaning to Quality of Service. Our mission is to provide unparalleled value to those who entrust us with their business. With us, you are not a client; you will feel that we are an extension and a part of your business. We offer not only our hands but, our hearts in understanding your needs and crafting the solution that will not only bring you significant cost savings, but innovative and excellent customer interaction, as well as value creation. This will result in a significant increase in your customer loyalty, customer lifetime value, and business efficiency.

WHO WE ARE

is a 100% Filipino-owned corporation which aims to provide Business Process Solutions to small and medium-sized business in any vertical and across any geographical location.

We are a registered corporation at the Securities and Exchange Commission of the Republic of the Philippines. We are also PEZA (Philippine Economic Zone Authority)-certified, guaranteeing our business model, practices, and financial forecasts adhere to the Philippine Government’s standards; consequently attracting and retaining investors in the outsourcing industry.

We consider ourselves a niche player, a boutique IT-BPM (IT-Business Process Management) firm, that targets Small-to-Medium Enterprises. Whether your program has 1 full-time equivalent (FTE), or 1000, we can craft solutions for your business that will allow you to reap the benefits of outsourcing in the Philippines.

Our goal is not to gather a large number of clients. Our goal is to provide the ultimate client experience for the few quality partners that we support.

PROFESSIONAL HIGHLIGHT